1. Introduction
Big Head SEO, website URL address https://bigheadseo.com, appreciates your business and trust. We are a Massachusetts based company providing SEO, digital marketing, AI agent, website, content, local search, and online visibility services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Collected
Data Storage Location
We are a Massachusetts based company and primarily operate in the United States. Our website, business tools, analytics platforms, email systems, hosting providers, payment processors, and service providers may store or process data in the United States or other locations where those providers operate.
We take reasonable steps to work with reputable service providers that maintain appropriate security and privacy practices.
Website Contact Data
If you contact us through our website, forms, email, phone, booking links, or other communication methods, we may collect your name, business name, email address, phone number, website URL, project details, message content, and any other information you choose to provide.
This information is used to respond to your inquiry, provide quotes, discuss services, deliver customer support, and communicate with you about your project or requested services.
Client Data
If you become a client of Big Head SEO, we may collect and store information necessary to provide SEO, digital marketing, AI agent, website, content, local search, analytics, reporting, and related business services.
This may include:
Business name
Business address
Business phone number
Business email address
Website URL
Login credentials you voluntarily provide
Google Business Profile access information
Analytics or Search Console access information
Website platform access information
Hosting or DNS access information
Brand assets
Business descriptions
Service details
Location information
Content, images, and marketing materials
Project notes and communication history
We only request access to accounts, platforms, or information needed to perform the services you request.
Payment Data
If you purchase services from Big Head SEO, payment information may be processed by third-party payment providers such as Stripe, PayPal, bank processors, invoicing platforms, or other payment systems we use.
Big Head SEO does not intentionally store full credit card numbers on its website. Payment processors handle payment information according to their own privacy and security policies.
Project and Support Data
When you communicate with us for support, project updates, revisions, technical help, SEO work, reporting, or account management, we may retain those communications for customer service, project delivery, documentation, legal, accounting, and business record purposes.
Comments
If comments are enabled on our website and you leave a comment, we may collect the data shown in the comments form, along with the IP address and browser user agent string to help detect spam.
Contact Forms
Information submitted through contact forms on our website is sent to Big Head SEO for customer service and business inquiry purposes. These submissions may be stored in our website database, email inbox, CRM, form plugin, or other business tools.
These submissions are used to respond to inquiries, provide services, follow up on requested information, and communicate with potential or existing clients. We do not sell your contact form submissions.
Google Analytics and Website Tracking
We may use Google Analytics, Google Search Console, pixels, tag management tools, heatmap tools, call tracking, or similar analytics platforms to understand website usage, improve performance, measure marketing effectiveness, and analyze visitor behavior.
These tools may collect information such as pages visited, browser type, device type, approximate location, referring website, time on site, clicks, conversions, and other usage information.
You can control cookies and tracking through your browser settings and, where available, through third-party opt-out tools.
Cases for Using the Personal Data
We may use your personal information in the following cases:
Verification and identification during website usage or client communication;
Responding to inquiries and service requests;
Providing SEO, digital marketing, AI agent, website, content, local search, analytics, and consulting services;
Providing technical assistance and customer support;
Sending important project updates, service updates, invoices, reports, or administrative messages;
Scheduling calls, meetings, consultations, and project reviews;
Checking account activity to prevent fraud, unauthorized access, or security issues;
Improving website performance, user experience, and service quality;
Customizing website content, marketing, or communication to make your experience more relevant;
Maintaining records for accounting, legal, tax, contractual, and administrative purposes;
Complying with applicable laws, regulations, legal requests, and enforceable agreements.
3. Embedded Content
Pages on this site may include embedded content, such as videos, maps, forms, social media posts, calendars, tracking tools, or third-party widgets. Embedded content from other websites behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This may include tracking your interaction with the embedded content if you have an account and are logged into that third-party website.
Below are examples of third-party services we may use:
We may use Google services such as Google Analytics, Google Search Console, Google Tag Manager, Google Maps, YouTube, Google Ads, Google Business Profile, Google Drive, Google Docs, or other Google tools.
Google has its own privacy policy and cookie practices over which we have no control.
YouTube
We may embed YouTube videos on our website. YouTube has its own cookie and privacy policies over which we have no control. YouTube may collect data about your interaction with embedded videos.
Facebook and Meta
We may use Facebook, Instagram, Meta Pixel, or related Meta tools for marketing, analytics, remarketing, embedded content, or social media features.
Meta has its own cookie and privacy policies over which we have no control.
We may use LinkedIn features, embedded content, analytics, advertising, or tracking tools.
LinkedIn has its own privacy policy and cookie practices.
Other Third-Party Tools
We may use additional tools for scheduling, forms, CRM, email marketing, live chat, call tracking, reporting, project management, payment processing, hosting, security, backups, or website performance.
These providers may process limited data needed to provide their services.
4. Cookies
This site may use cookies — small text files placed on your device to help the site provide a better user experience. Cookies may be used to retain user preferences, improve site functionality, provide security, analyze traffic, measure marketing performance, and support third-party applications such as analytics or advertising platforms.
Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. You may consult your browser’s help section for instructions.
Necessary Cookies
Necessary cookies may be used to keep the website functioning properly, improve security, maintain sessions, prevent spam, protect forms, and support WordPress or website platform functionality.
Analytics Cookies
Analytics cookies may be used to understand how visitors use our website, what pages are visited, where visitors come from, and how we can improve our website and services.
Marketing Cookies
Marketing cookies may be used to measure advertising performance, build remarketing audiences, track conversions, or show more relevant advertising.
WordPress Cookies
If our website uses WordPress, WordPress may set cookies for logged-in users, administrators, password-protected pages, comment forms, and other website functions.
5. Who Has Access To Your Data
If you are not a client and have not submitted information through our website, there may be no personal information we can retain or view about you beyond standard analytics, cookies, server logs, or technical data.
If you submit information or become a client, your personal information may be accessed by:
Big Head SEO administrators;
Authorized team members, contractors, or service providers who need access to perform requested services;
Website, hosting, analytics, CRM, email, payment, or project management providers used to operate our business;
Legal, tax, accounting, or compliance professionals when necessary.
Access is limited to what is reasonably necessary to provide services, operate our website, protect our business, or comply with legal obligations.
6. Third Party Access to Your Data
We do not sell your personal information. We do not share your data with third parties in a way that intentionally reveals personal information such as your name, email, phone number, or business details except where necessary to provide our services, operate our website, process payments, manage communications, comply with legal obligations, or fulfill the services you request.
Examples of third parties we may use include:
Hosting providers;
Website security providers;
Email providers;
CRM platforms;
Form plugins;
Analytics tools;
Advertising platforms;
Payment processors;
Project management platforms;
Scheduling tools;
Call tracking providers;
SEO software;
Reporting tools;
Cloud storage platforms;
Website backup providers;
Legal, tax, or accounting providers.
These third parties only receive information as needed to perform their services.
7. How Long We Retain Your Data For
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, project delivery, business operations, legal compliance, tax records, accounting records, dispute resolution, security, and contractual obligations.
Contact form submissions, emails, project notes, support requests, and client communications may be retained for business record and customer service purposes unless you request deletion and we are not legally or contractually required to keep them.
If you become a client, we may retain project-related data, invoices, contracts, communications, reports, and service records for as long as necessary to support the business relationship and comply with legal, accounting, or tax obligations.
8. Security Measures
We use reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include SSL/HTTPS, password-protected systems, limited account access, secure hosting, backups, security monitoring, two-factor authentication where available, and careful handling of client credentials.
No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
In case of a data breach, we will take reasonable steps to investigate the issue, secure affected systems, notify affected users where required by law, and take appropriate corrective action.
9. Your Data Rights
General Rights
If you have submitted personal information through this website or have become a client, you may request access to the personal data we retain about you. You may also request that we correct, update, or delete personal information where appropriate.
You can request that we erase personal data we have stored, except for information we are required to keep for administrative, legal, tax, security, accounting, contractual, or business record purposes.
If you request deletion of information necessary to provide active services, we may no longer be able to provide those services.
Massachusetts and United States Residents
As a Massachusetts based company, Big Head SEO follows applicable federal and Massachusetts privacy, consumer protection, data security, and business record laws.
Depending on where you live, you may have additional privacy rights under state privacy laws. These rights may include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain data sharing or targeted advertising, and the right to limit certain uses of sensitive personal information where applicable.
California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know, delete, correct, and opt out of certain sharing or selling of personal information.
Big Head SEO does not sell personal information in the traditional sense.
GDPR Rights
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy protections, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to certain processing of your personal data.
Where applicable, you may also have the right to data portability and the right to withdraw consent.
10. Third Party Websites
Big Head SEO may post links to third-party websites on this website. These third-party websites are not controlled by Big Head SEO, and we are not responsible for their privacy practices, security practices, content, policies, or actions.
All social media sharing links, text links, icons, embedded content, advertisements, tools, or third-party links may direct you to websites or platforms outside of our control.
Please be aware that this Privacy Policy does not create rights enforceable by third parties or require disclosure of personal information relating to other users, clients, or visitors.
Big Head SEO bears no responsibility for the information collected or used by any third-party website, advertiser, platform, or service provider outside of our control.
Please review the privacy policy and terms of service for each third-party website you visit.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable for Big Head SEO, for legal purposes, to release your information in response to a request from a government agency, court, law enforcement authority, regulator, subpoena, legal process, or private litigant.
You agree that we may disclose your information where we believe, in good faith, that it is necessary or appropriate to do so for the purposes of a civil action, criminal investigation, legal claim, regulatory matter, fraud prevention, security issue, contract enforcement, or other legal matter.
In the event that we receive a subpoena or legal request affecting your privacy, we may choose to notify you when legally permitted, give you an opportunity to respond, or attempt to challenge the request, but we are not obligated to do so.
We may also proactively report or release information to third parties where we believe it is prudent or legally necessary to do so, such as when we believe fraud, abuse, security threats, unauthorized access, or illegal activity has occurred.
Any release of personal data for legal purposes will be done in accordance with applicable laws.
12. Children’s Privacy
Big Head SEO does not knowingly collect personal information from children under the age of 13. Our website and services are intended for businesses, business owners, professionals, and adults.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
13. Email Communications
If you contact Big Head SEO or become a client, we may email you regarding your inquiry, project, service, invoice, consultation, report, or account.
We may also send occasional business updates, marketing messages, or service-related communications where permitted.
You may unsubscribe from marketing emails where an unsubscribe option is provided. Transactional, administrative, legal, billing, or service-related messages may still be sent when necessary.
14. Changes to This Privacy Policy
Big Head SEO may update this Privacy Policy from time to time. Changes may be posted on this page with an updated effective date.
Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Information
If you have questions about this Privacy Policy, your data, or your privacy rights, you may contact us through our website:
Big Head SEO
Website: https://bigheadseo.com
Massachusetts, United States
Effective Date: May 5, 2026